Yes, you can contact us. We are happy to answer all of your questions. By phone: +31 (0) 76-2016009 By e-mail: info@recycleclub.com 

Did you set a password before? We have sent you a confirmation email. In this email you will find a link to set a password for your account you can use to log in. Alternatively, when trying to log in click on “forgot your password?”. This way we will send you an email with which you can set a new password. In case this does not work, in that case please contact us by e-mail: info@recycleclub.com or by phone: +31 (0) 76-2016000

No, RecycleClub does not collect toners. You can return them to your local electronics store.

We do not share personal data with third parties. We take protection of personal data seriously and take fitting precautions to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. Your data will be stored on a secure server within the European Union. Click here for the full privacy statement.

All used cartridges that come to us are stripped of packaging materials. They are then carefully sorted, visually inspected and packed by item. These boxes go to our production facility, where the cartridges undergo a second visual inspection and an electronic check. If it turns out that the cartridge is still functioning properly, it will be intensively cleaned, filled via a vacuum filling method, subjected to a strict quality control and packed with a 100% quality guarantee. This allows us to offer you good and cheaper alternative cartridges.

RecycleClub is the first phase in the circular economy of ink cartridges. Through this collection, parent company Recoll Europe can use these empty cartridge to make remanufactured ink cartridges. That is because RecycleClub is an initiative of Recoll. They have been giving emtpy ink cartridges “new lives” since 1993. That is why we reward handing in the raw materials for these circular cartridges. This way you contribute to a better environment and receive a little extra for yourself. Click here to see how your cartridges are remanufactured.

• Check if the cartridge is the correct type for the printer. For more information about compatibility, scan the QR code on the right side of the packaging or consult the Printer and Cartridge Finder.
• Check if all protection (cap, strip, tape) has been removed.

• Check if the cartridge is properly installed in the slot and is placed in the correct position. Especially if multiple cartridges are replaced at the same time.

Still not solved? Scroll down and fill in the contact form.

Turn off HP's automatic firmware updates and prevent errors. Don't worry! This action will not affect the performance of your printer.

• The following message may appear on your printer if there has been a firmware update.

To resolve this issue, follow the steps below.

• Click on the gear in the control panel and select Setup.

• Scroll down and select 'Printer Maintenance'.

• Scroll down and select 'Update the printer'.

• Click on 'Printer update options'.

• Select 'Do not check'.

• Select 'No' to disable automatic updates. This will allow non-genuine cartridges to be used.

Turning off automatic updates will not affect the performance of your printer.

Check if the cartridge is the correct type for the printer. For more information about compatibility, scan the QR code on the right side of the packaging or consult the Printer and Cartridge Finder. Check if all protection (cap, strip, tape) has been removed. See 'the cartridge does not fit' for more information. Check if the cartridge is properly installed in the slot and is placed in the correct position. Especially if multiple cartridges are replaced at the same time. Switch the printer off and then on again before reinstalling the cartridge. It is possible that the print head of the cartridge is not making contact with the printer. Carefully clean the copper-colored part with a slightly damp, lint-free cloth. Still not solved? Scroll down and fill in the contact form.

• Check if the cartridge is the correct type for the printer. For more information about compatibility, scan the QR code on the right side of the packaging or consult the Cartridge Finder.
• Check whether all protection (cap, strip, tape) has been removed. See 'the cartridge does not fit' for more information.
• Check if the cartridge is properly installed in the slot and is placed in the correct position. Especially if multiple cartridges are replaced at the same time.
• Switch the printer off and then on again before reinstalling the cartridge.
• It is possibility that the print head of the cartridge is not making contact with the printer. Carefully clean the copper-colored part with a slightly damp, lint-free cloth.

Not solved? Scroll down and fill in the contact form.

A warning message may appear indicating that the ink cartridge is empty or that a non-genuine cartridge has been installed. This message may vary by printer model. Follow the instructions below, which are included in the packaging.

HP printers

Canon printers

• Click "OK". If the ink level indicator appears afterwards, ignore it. The status shown is not that of the installed cartridge. Click the 'Do not show this message again' button and close the window. If the 'Continue' button flashes, click it for 5 seconds and printing will continue. Does the message persist? Exchange the cartridge free of charge at the point of purchase.

• For an ink tank, the ventilation hole at the top of the cartridge must not be closed. Has the tape been removed? See 'the cartridge does not fit' for more information. If all protection (cap, strip, tape) has been removed and no error message appears, you should start a cleaning cycle. This program can be found under 'Printer contents' or 'Printer properties'.
• Print a test page after cleaning.
• If there is no immediate result, the cleaning program must be repeated 2 or 3 times, with a break of at least one hour between cleaning sessions.
• If the cleaning program does not solve the problem, remove the cartridge from the printer.
• For a cartridge with a print head; carefully clean the copper-colored part with a slightly damp, lint-free cloth. This may clear any clogged channels.
• The message remains? Exchange the cartridge free of charge at the point of sale.

Sure! You can also receive reimbursement for alternative cartridges compatible with HP and Canon cartridges. Search the calculator for the cartridge number shown on the cartridge label. Click on the version showing “remanufactured” after the cartridge number.

When cartridges show defects they will be checked in our sorting center. Depending on the damage it may mean no reimbursement is paid for those cartridges. There are 3 types of defects by which a cartridge loses its value completely. Check these 3 defects here.

As soon as your package arrives, you will receive a confirmation email. Your package will be checked. You will receive your payment by bank transfer within 7 days after the contents of your package have been sorted and counted.

After completing the sales process on the website, RecycleClub will send you a shipping label that you can use to send the cartridges for FREE from a minimum total value worth of €20. Which carrier you use is up to you: DPD or DHL. If you are located in the Netherlands, you can also send your cartridges via PostNL. In case the shipping label has not been received, please contact us via info@recycleclub.com, we will send you the shipping label again. Make sure you pack the cartridges neatly. We suggest to pack it in an egg carton or in a sturdy box with some newspapers. See here where you can send your package.

By handing in your empty cartridges, you contribute to the four charities RecycleClub supports in each country. You choose if you want to donate to a specific charity or if your donation should be divided among the 4 charities equally. Curious what your donation will accomplish? Click here to discover what every charity stands for.

Handing in your empty cartridges is free of charge starting from a minimum value of €7,50. You will receive return label to send the items to RecycleClub.

We receive cartridges from the Netherlands, Belgium, Germany, Luxembourg, France, Austria, Switzerland, Denmark, Finland, Sweden, Czech Republic, Slovakia, Hungary and Poland!

The prices are updated on a quarterly basis, so you will always receive the most up-to-date market value for your empty inkjet cartridges.

This cartridge has no value. You cannot hand it in via this platform. You can hand it in by placing it in a red RecycleClub container in your recycling area. Or hand it in a collection box in your retailshop.

When you ship a parcel with cartridges to us you will receive status update when we receive the package. Your reimbursement will be paid after your parcel is sorted by our sorting team.We strive to pay out reimbursement within 7 days after sorting your parcel. Keep in mind that due to the high amount of cartridges we receive there is a maximum of 30 days between receiving and sorting your parcel. It is only after sorting that we can pay out the reimbursement.

When you ship a parcel with cartridges to us you will receive status update when we receive the package. Your reimbursement will be paid after your parcel is sorted by our sorting team.We strive to pay out reimbursement within 7 days after sorting your parcel. Keep in mind that due to the high amount of cartridges we receive there is a maximum of 30 days between receiving and sorting your parcel. It is only after sorting that we can pay out the reimbursement.

The type indication, the number of the cartridge is placed on the label of your cartridge. When you cannot find it on the label it may be written on the side. Examples of cartridge numbers are “CL-541” or “305”. Which is the case for both original and remanufactured cartridges. If there is no cartridge number you can choose the reference in our calculator that you believe best fits the cartridge; our sorting team will ensure the right value is attributed to the cartridge.